FAQs
Orders
How do I place an order?
Simply browse our store, add the items you love to your cart, and proceed to checkout. You will receive an order confirmation email once your order is placed.
Can I change or cancel my order?
If you need to make changes to your order, please email us within 24 hours of placing it at support@anuarn.com and we will be happy to help. Orders may be cancelled within 12 hours after purchase, as long as the order has not entered processing or shipping. Unfortunately, we cannot change or cancel an order once it has been shipped. Please double-check your size and color before submitting your order.
How do I know my order went through?
You will receive a confirmation email with your order number shortly after checkout. If you do not see it, please check your spam or junk folder before contacting us.
Shipping & Delivery
How long does delivery take?
Delivery time consists of two parts. Processing time (order verification, tailoring, quality check, and packaging) usually takes up to 72 hours after payment is received. Shipping time then depends on your destination:
- USA & Canada: 2–4 weeks
- Australia & New Zealand: 2–4 weeks
- UK & Europe: 2–4 weeks
- Other countries: 2–5 weeks
During high order volume periods, shipments may take longer than estimated. Thank you for your patience.
Why did my items arrive separately?
Some products ship from different warehouses, so they may be sent out separately and arrive at different times.
How do I track my order?
Tracking numbers can take a few days to a week to update and display accurate tracking information. Please track your order using a third-party site such as 17track.net.
What happens if my package is lost or damaged in transit?
All orders include insured shipping. If your item is lost in delivery or arrives damaged, we will send you a replacement at no extra cost, provided sufficient proof is supplied.
Returns & Refunds
What is your return policy?
We accept returns within 30 days from the date you receive your order. To be eligible, items must be unused, unopened, and in their original packaging, and you must provide proof of purchase (such as your order number or confirmation email). For full details, please see our Return & Refund Policy.
Can I return opened beauty products?
Due to hygiene and safety considerations, opened or used beauty products (including skincare, makeup, brushes, and personal care items) generally cannot be returned, unless the product arrives damaged, defective, or incorrect.
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at support@anuarn.com with your order number, photos or videos showing the issue, and a brief description. After review, we will offer an appropriate solution, such as a replacement or refund.
How do I return an item?
We recommend contacting our support team first so we can anticipate your return. Please include your order number inside or on the package and use a trackable shipping method, as we are not responsible for lost return packages. Return shipping costs are covered by the customer unless the item was damaged, the wrong product was sent, or there is a verified quality issue.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are issued to your original payment method, usually within 5–10 business days, depending on your payment provider. Banks or card companies may require additional processing time. Original shipping fees are non-refundable unless the return was caused by an error on our part.
Do you offer exchanges?
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase in line with our policy and place a new order separately.
Can I return sale or promotional items?
Yes. Discounted products and promotional offers follow the same return conditions as regular items, unless otherwise specified at the time of purchase.
Products
Will the product look exactly like the photos?
Colors and appearance may differ slightly from what you see on your screen, depending on your device and its settings. We do our best to represent every product accurately.
Can I resell Anuarn products?
Purchases are for personal or household use only and not for commercial resale or export.
Payment & Privacy
Is my payment information secure?
Yes. Payment information is processed securely by third-party payment providers, and we do not directly store your complete payment card details.
How is my personal information used?
We collect only the information needed to process orders, provide customer service, and improve our website. We never sell your personal data. For details on what we collect and how it is protected, please read our Privacy Policy.
Contact Us
How can I reach customer support?
Email us anytime at support@anuarn.com. Our support team is available Monday–Friday, 9:00 AM–6:00 PM (GMT+8), and we usually reply within 1–2 business days. If you do not hear back, please check your spam or junk folder. To help us respond faster, please avoid sending multiple emails about the same request.