Return & Refund Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

At Anuarn, we value our customers and are committed to providing high-quality beauty products and a reliable shopping experience.

This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through our online store.

Anuarn is a store brand operated by Wuhan Zhiyinweilai Network Technology Co., Ltd.
Registration Number: 91420111MAKKY48K20
Business Address: Room 703, 7th Floor, Block B, University of Technology Incubation Building, No. 14 Luoshi Road, Luonan Subdistrict, Hongshan District, Wuhan City, Hubei Province, China

1. Return Eligibility

We accept returns within 30 days from the date you receive your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase (such as an order number or confirmation email) must be provided.

Due to hygiene and safety considerations, opened or used beauty products (including skincare, makeup, brushes, and personal care items) may not be eligible for return unless the product arrives damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos or videos showing the issue
• A description of the problem

After review, we will provide an appropriate solution, which may include a replacement or refund.

3. Return Process

Before returning any item, we recommend contacting our customer support team at support@anuarn.com so we can anticipate your return and assist with any questions.

You may send your return package to the following return warehouse address:

Return Address:
Anuarn Returns
Room 703, 7th Floor, Block B, University of Technology Incubation Building,
No. 14 Luoshi Road, Luonan Subdistrict,
Hongshan District, Wuhan City, Hubei Province, China
Phone: +8615871914401

Please ensure the following when shipping your return:

• Include your order number inside or on the package.

• Use a trackable shipping method, as we are not responsible for lost or undelivered return packages.

Returned packages sent without prior contact may still be accepted, but processing may take longer. We reserve the right to reject returns that do not meet our eligibility criteria.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item received was damaged.
• The wrong product was sent.
• The product has a verified quality issue.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval status.

If approved:

• Refunds will be issued to the original payment method.
• Processing time is usually 5–10 business days depending on your payment provider.

Please note that banks or credit card companies may require additional processing time before the refund appears in your account.

6. Order Cancellation

Orders may be cancelled within 12 hours after purchase as long as the order has not entered the processing or shipping stage.

Once an order has been processed or shipped, cancellation requests cannot be accepted.

Customers may request a return after receiving the order according to this policy.

7. Sale Items and Promotions

Discounted products and promotional offers are eligible for returns according to the same return conditions stated above unless otherwise specified at the time of purchase.

Any promotional discount must meet the stated terms displayed on the product page or promotion page.

8. Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return your original purchase according to this policy and place a new order separately.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand: Anuarn
Operated by: Wuhan Zhiyinweilai Network Technology Co., Ltd.

Email: support@anuarn.com

Address:
Room 703, 7th Floor, Block B, University of Technology Incubation Building,
No. 14 Luoshi Road, Luonan Subdistrict,
Hongshan District, Wuhan City, Hubei Province, China

Anuarn reserves the right to update this Return & Refund Policy at any time to reflect changes in our practices, services, or legal requirements.