Privacy policy

Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

At Anuarn, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.

1. Data Controller Information

The data controller responsible for processing your personal information is:

Wuhan Zhiyinweilai Network Technology Co., Ltd.

Brand: Anuarn

Registration Number: 91420111MAKKY48K20

Registered Address: Room 703, 7th Floor, Block B, University of Technology Incubation Building, No. 14 Luoshi Road, Luonan Subdistrict, Hongshan District, Wuhan City, Hubei Province

Phone: +86 15871914401

For privacy-related questions, please contact:

Email: support@anuarn.com

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

When you place an order, create an account, contact us, or submit a form, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order information

  • Customer support messages

  • Any information you voluntarily provide

B. Payment Information

When you make a purchase, payment information is processed securely by third-party payment providers.

We do not directly store your complete payment card details.

Payment providers may process:

  • Payment authorization information

  • Transaction details

  • Billing information

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity

  • Pages viewed

  • Referral source

  • Shopping behavior

This information helps us improve website performance and customer experience.

3. How We Use Your Information

We use personal information for the following purposes:

Order Processing

To:

  • Process and fulfill orders

  • Provide shipping updates

  • Manage payments

  • Provide customer service

Website Improvement

To:

  • Improve website functionality

  • Analyze customer preferences

  • Optimize product experience

Marketing and Advertising

With appropriate consent where required, we may use information to:

  • Send promotional emails

  • Provide personalized offers

  • Measure advertising performance

  • Improve marketing campaigns

Security and Fraud Prevention

To:

  • Detect suspicious transactions

  • Protect our website

  • Prevent fraudulent activities

4. Sharing Your Information

We may share your information with trusted third-party service providers necessary to operate our business.

These may include:

Shopify

We use Shopify to operate our online store.

Shopify may process information related to:

  • Orders

  • Customer accounts

  • Website activity

  • Store operations

Payment Providers

Payment service providers may process payment and transaction information to complete purchases securely.

Examples include:

  • Credit card processors

  • Digital payment providers

  • Fraud prevention services

Shipping and Logistics Providers

We may share necessary information with shipping partners to:

  • Deliver orders

  • Provide tracking updates

  • Manage delivery services

Information shared may include:

  • Name

  • Shipping address

  • Contact information

Analytics Services

We may use analytics tools to understand website usage, including:

  • Website traffic

  • Customer behavior

  • Performance measurement

These services may collect information through cookies or similar technologies.

Advertising Platforms

We may use advertising services such as:

  • Meta Ads (Facebook / Instagram)

  • Other digital advertising platforms

These services may use cookies or tracking technologies to:

  • Measure advertising performance

  • Show relevant advertisements

  • Improve campaign effectiveness

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

  • Website functionality

  • Shopping cart operation

  • Customer preferences

  • Analytics

  • Advertising measurement

You may manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website functions.

6. Data Retention

We retain personal information only for as long as necessary for business and legal purposes.

Specific retention periods are as follows:

  • Order information (including name, address, purchase details): retained for 7 years to comply with tax and accounting legal requirements.

  • Customer service communications: retained for 2 years from the date of the last message to support ongoing service and quality review.

  • Marketing information (email preferences, promotional history): retained until you unsubscribe or request deletion, with periodic review every 2 years.

  • Website analytics data: retained for 14 months in accordance with standard analytics service practices.

When information is no longer required, we will take reasonable steps to delete or anonymize it.

7. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw marketing consent

  • Opt out of promotional communications

  • Request information about how your data is used

To exercise your rights, please contact:

support@anuarn.com

We may need to verify your identity before processing requests.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or storage method can be guaranteed to be completely secure.

9. Children's Privacy

Our website is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

10. International Data Transfers

Your information may be processed by service providers located in different countries depending on the services used to operate our business.

We take reasonable steps to ensure information is handled securely.

11. Governing Law and Dispute Resolution

11.1 Governing Law

This Privacy Policy and the processing of your personal information shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

11.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Privacy Policy or the processing of your personal information, including any question regarding its existence, validity, interpretation, breach, or termination, shall be finally resolved by arbitration administered by the Wuhan Arbitration Commission (武汉仲裁委员会) in accordance with its Arbitration Rules then in effect. The seat of arbitration shall be Wuhan, Hubei Province, China. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties. Judgment upon the award may be entered in any court having jurisdiction thereof.

11.3 Consumer Rights Preserved

Nothing in this Privacy Policy shall be construed to limit any right you may have as a data subject or consumer to bring a claim before a competent authority or court in your country of residence where such right cannot be waived under applicable mandatory law. In particular, if you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and other applicable California laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in business operations

  • Legal requirements

  • Technology updates

The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Company: Wuhan Zhiyinweilai Network Technology Co., Ltd.

Brand: Anuarn

Email: support@anuarn.com

Phone: +86 15871914401

Registered Address: Room 703, 7th Floor, Block B, University of Technology Incubation Building, No. 14 Luoshi Road, Luonan Subdistrict, Hongshan District, Wuhan City, Hubei Province

© 2026 Anuarn. All Rights Reserved.